Project Overview
A finance and insurance company specialising in risk management, located in Raffles CBD, Singapore, needed a full-time IT manager but struggled to find a suitable candidate.
While the company continued its search, it engaged Connectbit for ongoing monthly IT support. After working with Connectbit, the company decided to continue with the monthly support arrangement instead of hiring full-time IT staff.
Customer Situation
The company needed ongoing IT support and someone to manage its day-to-day IT requirements, but suitable candidates for a full-time IT manager position were difficult to find.
The company therefore engaged Connectbit for recurring IT support while its search continued. During this period, it also considered the ongoing costs associated with a full-time employee, including employer CPF contributions, employee benefits and leave coverage.
Requirements
The company needed:
- Day-to-day IT support and helpdesk assistance
- Proactive IT maintenance
- Support for its cloud and on-premise environment
- Onsite engineering when required
- Ongoing support without adding a full-time IT employee
What Connectbit Did
Connectbit provided ongoing monthly IT support covering helpdesk assistance, proactive maintenance and onsite engineering based on the severity of the issue.
This gave the company an ongoing IT support arrangement while it evaluated whether to proceed with hiring a full-time IT manager.
Result
After experiencing Connectbit's support, the company decided to continue with the monthly recurring arrangement instead of hiring a full-time IT employee.
The company could maintain ongoing IT support without adding full-time IT staff and continue focusing on its core risk-management business.
Project Facts
- Industry: Finance & insurance
- Business focus: Risk management
- Location: Raffles CBD, Singapore
- Support model: Monthly recurring IT support
- Engagement: Ongoing
- Initial situation: Needed a full-time IT manager but struggled to find a suitable candidate
- Outcome: Continued with Connectbit instead of hiring full-time IT staff
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