Look at how vendors perform IT maintenance tasks, and you'll know if they're good.
IT maintenance is absolutely critical for keeping a company running well.
You may have a bad IT maintenance experience that has caused trouble for your business. If so, you're probably wondering what to look for in a new company.
Here are a few qualities to look for in a good IT maintenance firm in Singapore.
1. Quick Response
A quick response time to new tasks is one of the major factors that set a good vendor apart from a bad one. Having downtime at work because the computers are not working delay your work. And what is worse is waiting for a slow IT vendor.
When searching for a new company, make sure to ask what their guaranteed response time is. You should also ask what their average actual response time. It gives you a good gauge of their service level. It's okay for non-critical issues to take longer time, but make sure they respond fast for critical issues.
2. Good Communication
Lack of communication can be a big let down. Make sure your next company has great communication.
Ask what points of contact you'll have with them. Make sure you know if you can email, call, or chat. Check for 24-hour options and make sure you can get a fast response outside business hours if you need it.
It's good to ask what the average wait to get an engineer on the phone. You should also ask for a guaranteed response time to communication. If you email or leave a voicemail, make sure they will get back to you as quickly as possible.
3. Skilful Engineers
Experience and skill make a huge difference in how fast they finish tasks and how well they’re done.
Learn the history of the IT firms you're interested in. Ask how long they've been in business and who their other clients are. If possible, contact their existing clients and ask if they are satisfied with their service. A company's history says a lot about them.
More established companies may be more expensive, but they may also be more reliable. You should also check if they have experience with your technology. If you're using hardware, they've never dealt with before, and you may want to look for another company.
4. Preventive Approach
Prevention is as important as fixing problems. Even if your previous IT firm fixes things quickly and worked hard, you might still have frequent problems. This can happen when a company doesn't do preventive maintenance.
Make sure your new company will find problems before they arise. This can include site visits for maintenance or even agents installed on your computers.
Good preventive maintenance stops problems before they happen. Make sure your next firm is proactive about finding things before they become major problems. Ask them what steps they take to reduce issues, rather than just fixing things as they break.
You should always check potential IT maintenance vendors for these few qualities. If you do, you can confidently move forward into a new contract. Make sure you know what you're getting into before you sign up. You'll find a trustworthy firm doing IT maintenance in Singapore.