Before you sign an IT maintenance contract, read this first.
Picking an IT maintenance firm can be a long and stressful process. But when you narrow it to one, you're faced with one last hurdle: the contract.
Your contract governs every part of your business with the IT vendor. It can, however, be a very daunting document.
Here are 7 important clauses to look out for in your IT maintenance contract to make sure you're getting a good deal.
The information provided in this article does not constitute legal advice, and is for general information only.
1. Termination
No one wants to think about having to terminate a contract. But in the rare case where one or the other party might need to back out, it's very important to know how.
The termination clause covers what can cause the contract to end. This usually includes the normal length of the contract- a year- but may also include other stipulations. Sometimes it may cover one party not doing its part, whether that's not paying or not performing services.
It's important to look out for this clause to know how you can get out of the contract if you need to. It might also include penalties for early termination.
2. Dispute Resolution
This is another clause you might not like to think about. It covers what happens in the case of a dispute between you and the maintenance firm.
Common solutions include unilateral decisions from one side or finding a solution in court or an unbiased third party. Usually you want a third party for fair adjudication.
3. Indemnification
Indemnification is a long way of saying who pays the bill if something goes wrong.
Let's say IT maintenance vendor makes a mistake. This clause covers the compensation in terms of extra service, refund or comparable product in exchange. Make sure you read over this clause and know your rights if a mistake happens.
4. Scope
Scope is one of the most important parts of the contract for you to read thoroughly.
This clause will cover what your IT maintenance firm handles.
If you have computers, phones, and servers make sure they're all listed! You must ensure that everything you need them to help with is outlined here.
5. Response Time
One clause specific to IT maintenance in Singapore is response time.
Make sure you know how long the firm has to respond to your troubles, and make sure it's in the contract. This section may also contain repercussions for not making their response time goals.
6. Confidentiality
Confidentiality can run both ways in a contract.
Make sure you read over this clause and look out for anything the maintenance firm might want to keep confidential. If your company requires confidentiality, make sure it is in the contract as well.
A clear confidentiality clause can ensure no information leaks that shouldn't be.
7. Force Majeure
Force Majeure is a term that changes vendor’s obligation when an extraordinary situations arise.
For example, floods, fires, and wars.
It's important to know what these situations are and what are not covered. So that you know what to expect when something disastrous happens.
Conclusion
Always remember to read the whole contract before signing. Understanding these seven contract clauses can make the process much less daunting. With this understanding you can confidently move forward with your IT vendor selection.
